Contact us

Contact our teams below for all travel insurance enquiries and assistance

Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.
Please note: We are experiencing a higher than usual numbers of claims and it may take longer than usual to respond to your claim. We apologise in advance for any delay and can assure you while it may take some time, we will be in touch no matter your claim’s outcome.

Customer Enquiries

For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our customer service team Monday to Friday 9am to 6pm.

Phone: 0800 888 642


24hr Worldwide Emergency Assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

Phone: +61 2 9234 3170  or +61 2 8256 1570


For more information visit our nib International Assistance page.