Need help with your claim?
If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.
Contact our Claims TeamCustomer Enquiries
Customer enquiries for policies purchased prior to 01 September 2026
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our customer service team Monday to Friday 10am to 10pm.
Phone: 0800 888 642
Email: contactus@nibtravel.co.nz
Customer enquiries for policies purchased after 01 September 2026
Phone: 0800 888 642 Monday - Friday, 8.30 am - 5.00 pm NZST
24hr Worldwide Emergency Assistance
If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
Emergency assistance for policies purchased prior to 01 September 2026
Phone: +61 2 9234 3170 or +61 2 8256 1570
Email: assist@nibtravel.com
For more information visit our nib International Assistance page.
Emergency assistance for policies purchased after 01 September 2026
Phone: +64 9 486 6868