Travel claims

If you need to make a travel insurance claim we're here to help.

Getting started

We’d like to process your claim as quickly as possible. It’s important that you complete all the relevant sections of the form with as much detail as you can.

Download claim form

Sending us your claim

To submit a claim online simply follow the below instructions:

  1. Please fill out the claim form and check through your form thoroughly. It's important to give as much information as you can.
  2. Prepare your documents and send your completed claim form together with original supporting documents. Remember to keep a copy for your records.
    • Scan or photograph all pages of your claim form
    • Scan or photograph all supporting documents
    • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject
  3. Check your email for relevant supporting documents to upload.
  4. Where to send your claim: The fastest way to submit a claim is by email to:

Alternatively, mail your documents to: Travel Claims Department PO Box A975, Sydney NSW 1235 Australia

An illustration of a person walking while wheeling a suitcase, using their phone as they walk

Need help? Contact the claims team

Phone: 0800 888 nib (0800 888 642)
The claims team is available between 11am - 7pm, Monday to Friday.

6 tips to better claims

  1. Complete the form electronically by typing into the fields. Hint: you may need to use Adobe reader.
  2. If you complete by hand, please write clearly.
  3. Make sure you sign the claim form.
  4. Make sure you send us all of your supporting documents.
  5. If in doubt, tell us more not less.
  6. If posting your claim, take copies of everything and send it recorded delivery.