Important Information
We’ve made some changes to our Travel Insurance offerings. For policies that start with NIBXXX (but not NNIB), find your policy information and contact us here.

How to make a claim

For policies purchased prior to 01 September 2026 click here

Getting started

We'd like to process your claim as quickly as possible. It's important that you complete all the relevant sections of the form with as much detail as you can. 

Download claim form 


Sending us your claim

To submit a claim online simply follow the below instructions:

  • Please fill out the claim form and check through your form thoroughly. It's important to give as much information as you can. 
  • Prepare your documents and send your completed claim form together with original supporting documents. Remember to keep a copy for your records. Scan or photograph all pages of your claim form Scan or photograph all supporting documents Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject 
  • Scan or photograph all pages of your claim form 
  • Scan or photograph all supporting documents 
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject 
  • Check your email for relevant supporting documents to upload. 
  • Where to send your claim: The fastest way to submit a claim is by email to: travelclaims@nib.com.au 

Alternatively, mail your documents to: Travel Claims Department PO Box A975, Sydney NSW 1235 Australia


Need help? Contact the claims team

Email: travelclaims@nib.com.au

Phone: 0800 888 nib (0800 888 642) 

The claims team is available between 10am - 10pm, Monday to Friday. 

For policies purchased after 01 September 2026 click here

You must notify Allianz Partners as soon as you are Reasonably aware of any potential claim. Please submit full details of your claim as soon as Reasonably possible by either: 

  • lodging your claim on-line 24 hours a day at https://claimmanager.co.nz; or 
  • emailing or posting a completed claim form to Allianz Partners. 

You can obtain a claim form by emailing Allianz Partners at claims@allianz-assistance.co.nz or by calling the contact number on the back cover of this Policy Wording.

In order to be sure that you are covered under this Policy you should, where practical, always contact Allianz Partners for approval before you incur expenses you wish to claim in order to check you are covered and that the amount is Reasonable. 

If you do not, Allianz Partners may reduce your claim to the extent that Allianz Partners are prejudiced. You must take all Reasonable steps to co-operate at all times in relation to providing supporting evidence and such other information that may Reasonably be required. 

Email: nibtravel@allianz-assistance.co.nz

Phone: 0800 888 642 

Monday - Friday, 8.30 am - 5.00 pm NZST