Important Information
We’ve made some changes to our Travel Insurance offerings. For policies that start with NNIB (but not NIBXXX), find your policy information and contact us here.
Travel alert
Before your trip, check the the latest government advice for any travel alerts for your destination.

We’ve made some changes to our Travel Insurance offerings. For policies that start with NIBXXX, find your policy information and useful links below. 

Help when you need it

If you need help with policies that start with NIBXXX, our teams can lend you a hand.

24hr Worldwide Emergency Assistance

If you need urgent help while travelling, try and call the Emergency Assistance team as soon as possible, and before you go to hospital if not critical.

Phone: +61 2 9234 3170 or +61 2 8256 1570

Call reverse charges via the local operator to avoid call costs.

Email: assist@nibtravel.com

Travel insurance customer enquiries

For general enquiries, reach out to our customer service team.

Phone: 0800 888 642

Email: contactus@nibtravel.co.nz

Travel insurance claims team

If you need help making a claim or would like to follow up on the status of a claim, reach out to our claims team.

Email: travelclaims@nib.com.au 

Phone: 0800 888 nib (0800 888 642)

Download claim form or log in to your online account to fill out the claim form.